Returns and Refund Policy
Drug-Free Business Solutions offers a 100% satisfaction guarantee. If you are unhappy with your purchase for any reason, we will provide a refund up to seven days after purchase, though we don’t expect you will need it.
Shipping Policy
For any orders involving shipping, the customer pays the shipping costs. And the shipping costs will vary depending on size and weight of package as well as customer location.
Most orders will ship out within 24 hours of order completion.
Also, the customer pays for any return shipping costs. Unfortunately, Drug-Free Business Solutions cannot cover return shipping costs.
Payment Method
We use PayPal for our online purchases. You have the option of using Standard or Express checkout. On PayPal you can use a credit card or bank account to make the payment. Also, you do not need a Paypal account to use PayPal. You can use a credit card as a guest.
Optionally, if you prefer to pay in check, choose the “check payments” option. However, your order cannot be completed until payment has been received.
Taxes
We do not charge sales tax, with the exception of customers in the state of Georgia.
Privacy Policy
We collect information about you during the course purchase process (WooCommerce and PayPal), as well as information relating to your course progression and quiz performance.
What We Collect and Store
On Site Visit
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
On Training Program Purchase
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Create your account to give you access to your purchased training programs
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- Send you information about your account and order
- Create your account for our LMS
We store information about you for as long as your account exists.
We store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable).
We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.
Who Has Access To This Information
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What We Share With Others
For payment purposes, we share data with PayPal. For email marketing services, we share information with MailChimp. For analytics and reporting, we share information with Google. And for training hosting and services, we share information with Scorm Cloud.